Tinyhearth Help Desk
Questions, answered with care.
A calm reference for choosing children’s furniture and bedding, understanding delivery, caring for soft goods, and getting support before or after your order.
Review dimensions, room fit, care needs, and delivery notes so every piece feels considered from the start.
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Ships in 3–5 business days
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Designed for calm kids rooms
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Furniture and bedding guidance
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Support by email or phone
Product questions
Guidance for choosing children’s beds, nursery furniture, storage pieces, mattresses, sheets, quilts, blankets, pillows, and protectors.
How do I choose the right furniture size for a child’s room?
Start with the product dimensions, then measure the room pathway, wall placement, and clearance around drawers, rails, or nearby furniture. For smaller rooms, leave extra walking space beside beds and storage pieces so the room stays comfortable for daily routines.
What should I check before ordering a toddler bed or kids bed?
Confirm the bed size, mattress compatibility, frame dimensions, room layout, and whether any included parts or assembly requirements match your expectations. Product pages are the best place to review sizing, material notes, and included components.
Are bedding items suitable for everyday children’s rooms?
Our bedding selection is chosen around soft everyday use, calm room styling, and practical care. Always review the product page for fabric composition, fit, care instructions, and recommended use before purchase.
Can I pair furniture and bedding across different collections?
Yes. Tinyhearth is styled around quiet neutrals and simple forms, so many pieces can be paired together. For a cohesive room, keep wood tones, bedding texture, and storage finishes within the same soft palette.
Orders and changes
Helpful notes for order confirmation, product review, and requesting updates after checkout.
How can I confirm my order was placed?
After checkout, you should receive an order confirmation at the email address used during purchase. Review the product name, quantity, shipping address, and contact details as soon as it arrives.
Can I change my shipping address after ordering?
Contact us as quickly as possible at Contact Support. Address changes may be limited once an order has moved into processing, so include your order number and the corrected address in your message.
Can I cancel an order?
Cancellation requests should be sent promptly through Contact Support. If the order has already entered fulfillment or shipment preparation, cancellation may no longer be available.
Where can I find product care or room guidance?
You can review our Product Care page for maintenance notes or visit the Buying Guide for planning help before choosing furniture or bedding.
Shipping and delivery
Clear expectations for timing, tracking, and delivery review.
How long does shipping take?
Orders are prepared to ship in 3–5 business days. Delivery timing after shipment may vary by destination, carrier route, item size, and local conditions.
Will I receive tracking information?
When tracking is available, it will be sent to the email address used at checkout. Allow time for tracking updates to appear after the carrier receives the package.
What should I do when a furniture package arrives?
Inspect the outer packaging before opening, keep all packaging until the item has been checked, and compare all parts with the product information. If something looks incorrect, contact us with photos before assembly.
Where can I read more about delivery?
Visit Shipping Information for the most complete delivery guidance and any additional details related to order handling.
Returns and refunds
How to prepare a request, what to include, and where to review policy details.
How do I start a return request?
Begin by reviewing Returns & Refunds, then contact us with your order number, product name, reason for the request, and photos if the item condition is relevant.
Should I keep the packaging?
Yes. Keep the original packaging until your item has been inspected and you are sure everything is correct. Packaging can be important if a return or carrier review is needed.
Where can I read the refund policy?
You can review the full policy at Refund Policy. Policy pages provide the most current terms for eligibility, timing, and next steps.
Care and setup
Simple routines for keeping children’s furniture and bedding looking calm, clean, and ready for everyday use.
How should I care for bedding?
Always follow the care label on the specific product. In general, wash compatible bedding with mild detergent, avoid harsh treatments, and dry according to the item instructions to help preserve texture and fit.
How should I clean children’s furniture?
Use a soft, dry or lightly damp cloth unless the product page states otherwise. Avoid abrasive cleaners, excessive moisture, and harsh chemicals that may affect finishes or surfaces.
What should I do before assembling furniture?
Unpack carefully, check all parts, read the instructions fully, and assemble on a soft surface to help protect finishes. Keep small parts organized and avoid tightening all hardware fully until the main structure is aligned.
Do you offer a care guide?
Yes. Visit Product Care for a more complete guide to bedding maintenance, surface cleaning, and everyday room care.
Room Planning
A softer way to prepare a child’s room.
Children’s rooms work best when every piece has a clear purpose: a comfortable sleep zone, practical storage, washable layers, and enough open space for daily movement.
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Measure first
Check product dimensions against the room, doorway, and nearby furniture before ordering.
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Layer gently
Use breathable-looking textures, neutral bedding, and easy-care pieces for a calm everyday setting.
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Keep records
Save order confirmations, care labels, assembly notes, and packaging until everything has been reviewed.
Still Need Help?
Send us the room detail. We will help from there.
For the quickest support, include your order number if you have one, the product name, and a clear description of what you need help with. For delivery or item condition questions, photos are helpful.
