Tinyhearth Terms of Service
Clear terms for calmer rooms.
These terms outline how customers may use the Tinyhearth website, place orders, review product information, and contact our team regarding children’s furniture and bedding.
Before you browse
A simple guide to using our site.
Tinyhearth presents product information, room-ready guidance, care references, and customer support paths for families selecting pieces for nurseries, toddler rooms, and shared children’s spaces.
Terms in practice
Information should feel as composed as the room it supports.
By using this site, customers agree to review product details carefully, provide accurate order information, and contact Tinyhearth when support is needed before, during, or after a purchase.
1. Acceptance of terms
By accessing the Tinyhearth website, browsing products, creating an account, contacting support, or placing an order, you agree to use the site in accordance with these Terms of Service and all applicable policies linked from this page.
- These terms apply to all website visitors, customers, and users who interact with Tinyhearth online.
- If you do not agree with these terms, please do not use the website or place an order through the site.
2. Website use
The Tinyhearth website is intended to present children’s furniture, bedding, room guidance, product information, customer support resources, and related service pages.
- You may not use the site for unlawful activity, abusive behavior, unauthorized access, automated disruption, or activity that interferes with normal website operation.
- You agree not to copy, reproduce, or misuse website content, brand materials, images, product descriptions, or design elements without permission.
- We may update, pause, or remove portions of the website when needed for maintenance, product updates, policy revisions, or operational improvements.
3. Product information
Tinyhearth aims to present product information clearly, including descriptions, measurements, finish notes, bedding details, care guidance, and room-use context. Slight variations in color, texture, scale, and display appearance may occur due to lighting, photography, screen settings, or natural material differences.
- Please review product specifications, dimensions, compatibility notes, and care instructions before purchasing.
- Product availability, pricing, and descriptions may be updated from time to time without prior notice.
- Images are provided to support product understanding and may include styling elements not included with the product unless clearly stated.
4. Orders and checkout
When placing an order, you agree to provide accurate billing, shipping, contact, and payment information. Orders are subject to confirmation, product availability, payment authorization, and verification of provided details.
- We may contact you if order details appear incomplete, inconsistent, or require clarification.
- We may cancel or refuse an order when necessary due to inventory errors, payment issues, address concerns, suspected misuse, or inaccurate product or pricing information.
- Order confirmation does not limit our ability to correct clear errors or contact you about required changes before fulfillment.
5. Shipping and delivery
Standard shipping timing is 3–5 business days unless a product page, checkout page, or customer support message states otherwise. Delivery timing may vary due to carrier conditions, address accuracy, weather, holidays, or other circumstances outside normal processing.
- Customers are responsible for providing a complete and deliverable shipping address.
- Shipping updates and carrier details should be reviewed promptly after an order is placed.
- For shipping questions, visit Shipping Information or contact Tinyhearth support.
6. Returns and refunds
Return and refund eligibility is governed by the Refund Policy and any product-specific instructions shown at the time of purchase. Returned items may need to be unused, complete, and in suitable condition for review.
- Please contact support before returning an item so the correct return path can be confirmed.
- Refund timing may depend on return inspection, payment processing, and the original payment method.
- Items damaged by misuse, improper assembly, improper care, or missing parts may not qualify for the same resolution as eligible returns.
7. Care, assembly, and safety
Children’s furniture and bedding should be used according to the product instructions, care guidance, and any age, weight, assembly, or placement recommendations provided with the item.
- Customers are responsible for reading and following assembly instructions, care labels, and product warnings.
- Furniture should be assembled, positioned, and maintained with appropriate adult supervision and routine checks.
- Bedding items should be cared for according to the stated material and washing guidance to preserve comfort and appearance.
8. Accounts and communications
If account features are available, you are responsible for maintaining the confidentiality of your login details and for activity that occurs under your account. By contacting us or placing an order, you agree that we may communicate with you about order status, support, policy questions, and service-related updates.
- Please keep account and contact information accurate so order and support messages can reach you.
- Marketing communications, when available, may include an unsubscribe or preference option.
- Privacy-related handling is described further in the Privacy Policy.
9. Limitation of liability
To the fullest extent permitted by applicable law, Tinyhearth is not responsible for indirect, incidental, special, or consequential damages arising from website use, delayed access, product misuse, incomplete customer information, or circumstances outside our reasonable control.
- Nothing in these terms is intended to remove rights that cannot be excluded under applicable law.
- Our responsibility for a product-related issue is generally limited to the remedies described in our applicable policies.
10. Updates to these terms
We may update these Terms of Service from time to time to reflect changes in site features, product information, policies, or legal requirements. Continued use of the site after updates means you accept the revised terms.
- Please review this page periodically when placing orders or using customer support resources.
- Questions about the current version may be sent to info@tinyhearth.xyz.
Review room fit before ordering.
Measure the intended space, confirm product dimensions, and consider drawer, crib, bed, or bedding clearance before checkout.
Keep order details accurate.
Use the correct address, email, and phone number so shipping updates and support responses can be delivered properly.
Ask before uncertainty grows.
For policy, product, care, or delivery questions, contact our support team before placing an order or starting a return.
Need clarification?
Support should be easy to find.
For questions about these terms, shipping, returns, privacy, or product care, use the links below or contact Tinyhearth directly.
This page is a customer-facing Terms of Service overview for Tinyhearth. It should be read together with the Privacy Policy, Refund Policy, Shipping Information, and any product-specific instructions shown at checkout or on product pages.