Review first
Check product condition, parts, sizing, and order details before submitting a request.
Returns & Exchanges
A considered way to review your order.
If your Tinyhearth children’s furniture or bedding order needs attention, this page explains how to prepare a return request, what information to include, and how to keep the process clear from the beginning.
Save records
Keep your order number, packaging, care labels, and any relevant photos.
Contact support
Send the product name, order number, and a clear explanation through contact support.
Wait for guidance
Please do not send items back before receiving return instructions from our team.
Return eligibility
Return eligibility depends on the item type, condition, timing, and the details listed in our current policy.
Item condition matters
Items should be kept clean, complete, and protected while a return request is being reviewed. Avoid assembly or use if you believe an item may need to be returned.
Original packaging helps
Please keep boxes, inserts, labels, manuals, hardware, and protective materials until your order has been fully inspected.
Policy details apply
The full refund policy explains the most current terms for eligibility, timing, and next steps. Review it before submitting a request.
Return approval first
Please contact support and wait for instructions before sending anything back. Unapproved returns may be difficult to identify or process.
How the process works
A clear return request keeps communication organized and helps us review your order with the right information.
Review your order and product page
Check the product name, dimensions, selected variant, included parts, and care notes. For children’s furniture, compare the item measurements with your room and mattress fit before requesting a return.
Contact us with complete details
Send your request through Contact Support. Include your order number, product name, reason for the request, and photos if condition, packaging, or missing parts are involved.
Wait for return instructions
Our team will review the information and provide the next step when applicable. Please do not ship items back until return instructions have been provided.
Pack carefully if a return is approved
Use protective packaging and include all parts, hardware, inserts, and documents requested in the instructions. For furniture, secure parts so surfaces and corners stay protected in transit.
- Keep a record of shipment details when available.
- Do not discard packaging until your request is fully resolved.
- Review the Refund Policy for current refund timing and terms.
Condition Review
Handle items gently while a request is open.
For bedding, keep care labels attached when possible and avoid washing if the item may be returned. For furniture, avoid assembly if the concern relates to sizing, finish, or visible condition.
Bedding
Keep items clean, folded, and with their original materials while the request is reviewed.
Furniture
Keep all hardware, manuals, protective inserts, and packaging together until next steps are confirmed.
Photos
Use natural light and capture the full item, close details, packaging, and labels when relevant.
Return Support
Send us the order detail, and we will guide the next step.
For faster support, include your order number, product name, reason for the request, and photos when the item condition or packaging needs review.
Return Questions
A few details before you reach out.
These notes help keep return requests clear, especially for children’s furniture, bedding, mattress protectors, and room essentials.
Should I send my item back immediately?
No. Please contact support first and wait for return instructions. This helps ensure the item is routed and reviewed correctly.
What photos should I include?
Include a full view of the item, close-up details of the concern, packaging photos, labels, and any parts or hardware involved. Clear photos help us understand the request faster.
Can bedding be returned after washing?
Return eligibility depends on item condition and the current policy. If you believe bedding may need to be returned, avoid washing or using it until your request is reviewed.
Where can I read the full policy?
Please review the full Refund Policy for current terms, eligibility, and refund-related details.